All you need to know about Scruffs

We might already have the answers to some of your questions here online. Otherwise, we’re just a email away for further assistance.

Where is the closest dealer in my area?

The Dealer Locator is currenlty under construciton, so please use our White International Store Locator to find your local store or email theteam@scruffs.co.nz to speak to an operator who will find your nearest dealer.

Where can I get my footwear repaired?

Some problems such as stitching and other minor problems can be repaired. Scruffs does not have its own repair centres but we recommend that you contact the dealer who you purchased the footwear from and ask them to recommend a repair shop in your local area.

Are the soles on Scruffs safety footwear slip resistant?

Yes. All Scruffs safety footwear has a slip resistant sole.

Is the colour represented on the screen exact?

Colours on the website are a representation of the actual colour and may not be exact, but they are a very close match. Leather is a natural product so there will be slight variations between boots, but every pair is colour matched.

What are your delivery methods and charges?

All orders are despatched on a standard carrier service and should be delivered to your door in 2-6 working days of placing your order. Please note that orders placed between 5pm Friday and 8am Monday will not be processed until Monday morning. Our warehouses are closed on Bank Holidays and will not process orders until the following business day.

What types of payment method do you accept?

We currently accept the following credit/debit cards: Visa/Delta, Mastercard, Maestro, PayPal. Unfortunately, we cannot accept cash, cheques or postal orders.

What is your returns policy?

At Scruffs, we offer a ‘hassle free’ Returns Service and are happy to accept returns within 14 days of purchase. We can arrange for the goods to be collected. However, the collection charge will be deducted from your refund. Unfortunately, we cannot refund your original delivery charge.

We will be happy to process an exchange or refund, providing the items are returned in perfect condition and in their original packaging with tags attached.

To return your order simply post the item back using the returns address found on the sales order paperwork. Clearly indicate the reason for return and whether you require a refund or exchange. This information will enable us to process your return quickly and will also help to inform and improve our future collections.

Clearance items are not eligible for return or exchange. All sales of clearance stock are final. We recommend checking sizing and product details carefully before purchasing.

NOTE: We strongly recommend that all customers obtain proof of postage from the sending office/retailer to safeguard the returning parcel. We are unable to accept responsibility for goods that do not reach us.

What’s the procedure for handling defective goods?

If your goods are defective when you receive them we will arrange for the goods to be collected and either exchanged for a replacement or a refund will be given. The products packaging must be suitable for resale and free from damage, writing, tape, labels etc. Failure to return items and its packaging in a resalable condition will affect your refund. To prevent this from occurring please over pack your item to ensure that the packaging is protected.

Can I return merchandise not purchased at this site?

No. If you wish to return Scruffs footwear or workwear purchased from a retailer, please return it to them directly. Their terms and conditions will apply.

Are my payment details secure?

Scruffs.co.nz uses the eWAY Payment system to process your online payments. eWAY utilises the same high standard as Internet banking to process card transactions from the website. Payment details are captured within the secure infrastructure and therefore you have complete confidence that your details are secure. eWAY takes responsibility for capturing and storing card details on its secure servers and always ensures that this information is held with the very high levels of security you would expect from a major financial services company.

Do you accept orders outside of New Zealand?

Yes. Please contact theteam@scruffs.co.nz for further details.

Want to know more about our sale terms?

Take a look at our sale terms (opens in a new window).

Still have questions? Contact us.